Cognetiqo

Customer support, reimagined

Support that feels
like a conversation.

Cognetiqo lives in Telegram. Customers message, drop a voice note, ask anything. Routine questions are answered instantly. Anything tricky goes to a human on your team — same chat, no handoff.

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Avg response 12s · 24/7 · Tier-1 auto-resolved

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@cognetico2bot

Two modes, one bot

For your customers.
And for your team.

Customers

A bot that actually helps.

Ask a question, request a refund, report a bug. Cognetiqo handles the routine instantly and quietly hands the harder stuff to a teammate — without making anyone start over.

  • Answers in seconds, 24/7
  • Voice notes welcome
  • Real humans for anything sensitive

Your team

An ops copilot in your pocket.

Whitelisted teammates DM the same bot to run support ops by voice or text. Lookups happen instantly. Risky actions ask for confirmation.

  • “Find Jane Patel and her recent orders”
  • “Reset password for tom@beta.io”
  • “Refund ORD-1004” → confirms first

How it works

One inbox.
Three confidence tiers.

Every message is read against your playbook and bucketed by risk. Tier 1 auto-resolves. Tier 2 drafts for review. Tier 3 — legal, security, anything sensitive — escalates instantly with no AI reply.

01
Auto-resolve

Password resets, plan questions, where to find invoices. Friendly, on-brand, instant.

02
Draft, review, send

Refunds, custom integrations, bug reports. Agent drafts, a teammate sends in one click.

03
Straight to a human

Legal, GDPR, abuse, outages. No AI reply — routed instantly with full context.

See it in motion

Send the bot a message.
Watch what it does.

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