One agent — Lian — on Telegram, chat, and the phone, in one place to watch them work. Train Lian in plain English, jump in when it asks for help, and keep memory tight. This is the internal tool — not a product page.
What's inside
Live Telegram + phone threads. Claim, reply, hand back to Lian in one click.
What needs a human right now. Temperature, escalations, sims.
Every person we've talked to, their LTV, their last touch, their tier.
Proposed rules, lessons, KB edits — one queue, thumbs up or down.
The agent's instructions. Edit a lesson, it lands on the next reply.
What the agent remembers about each customer, and what to forget.
Channels
Retell voice agent. Same playbook, same memory, transcripts land in the console.